VIRGINIA BEACH, Va., Jan. 26, 2021 /PRNewswire/ — Divurgent, an international IT consulting company, announced today that it has launched and successfully deployed a Virtual Patient Support Solution to address call volumes related to COVID-19 vaccination scheduling.
Using the firm’s formidable capabilities in large-scale, rapid deployment support solutions, they have quickly stood up virtual patient support capabilities to take inbound calls and help patients activate, register, and navigate patient portals to schedule COVID-19 vaccination appointments. Clients can maintain vaccination distribution schedules and unburden internal staff who would otherwise triage and address all support calls. Divurgent is currently supporting vaccination deployment efforts for a NY client by handling inbound calls related to Epic MyChart activation and support.
“We’re hearing from our clients, and in true Divurgent nature, we’re coming to the table with a solution that’s easy-to-stand up with low organizational effort and high organization impact,” said Dr. Sam Hanna, EVP of Consulting Services & Innovation and Chief Strategy Officer, “We did this seamlessly in New York and are excited to be offering it more broadly to organizations facing the same business problem, which we know many are.”
Divurgent previously announced a similar virtual patient support model intended to assist organizations with converting office visits to telemedicine appointments.
Key benefits include:
- Rapid deployment with support centers fully operational within 72 hours, using a company’s existing PBX system or Divurgent’s
- Ability to scale call center agents based on call volumes and wait times
- Effortless integration with an organization’s existing team
- Insightful analytics that show real-time progress on technology activations and successful scheduling of appointments
- Customer-focused agents that work with patients, helping them through the first critical step in the vaccination process with the goal of getting all of our communities back to normal
- Flexibility to pivot from inbound call support to outreach as needed
Divurgent offers this focused solution under their larger umbrella of Technology Support and Optimization, and the scale of the solution extends to all forms of inbound call management and patient outreach. Because of the timely nature of this solution, please follow this link to learn more about the solution and to schedule a consultation to understand how to deploy this at your own organization.